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    FAQ

    Welcome to our FAQ

    If your question is not listed, always feel free to contact us.

    Onboarding

    1. When do we get access to the test environment/production environment?

    Access to the test environment usually takes place as soon as all formalities (e.g. conclusion of contract) have been settled. In this case you will receive the API key for the test environment.
    You will receive the API key for the production environment as soon as all necessary tests have been performed on the test environment and we are sure that no further problems occur.

    2. What is the difference between sandbox, the test environment and the production environment?

    • Within the Sandbox you can get started right away and get to know Riverty. You will be granted access rights immediately and you can view log files and test positive results for customer orders.

    • Within the test environment you can also test negative results for customer orders, but you have to contact us to get access. Log files can no longer be viewed here.

    • Within the production environment, Riverty runs live in your online store, so it is integrated into the daily business and customers can actively use Riverty


    3. Which store systems are supported by Riverty?

    All store systems supported by Riverty can be found here

    4. What is the endpoint for the test environment?

    The endpoint for the sandbox: https://devportal-sandbox.riverty.dev/

    The endpoint for the test environment : https://api.bnpl-pt.riverty.io

    5. Which endpoint needs to be entered for the production environment?

    https://api.bnpl.riverty.io

    6. Do I get a technical contact?

    Depending on the type of integration, you may be assigned a technical contact. Otherwise, merchant support is available to answer your questions.

    7. Which fields within the API calls are necessary?

    The required fields can be found on this page https://developer.riverty.com/api/ . To do this, select the required call and receive a list of all fields, with the required ones marked accordingly.

    8. Do I need a separate API key for each country?

    Yes, for the live environment you need a separate API key for each country. In the test environment, it is sufficient to obtain a key for Switzerland and Germany, as the key for Germany can also be used for Austria should you wish to use Riverty for these countries.

    9. Is the implementation of profile tracking mandatory?

    Usually, profile tracking must be included in Germany. Of course, exceptions may be made. Check your contract to see whether profile tracking has been agreed on or not.

    10. How do I implement profile tracking?

    Please have a look at the profile tracking Guide, which you received from us separately. Generally speaking, you can say that with a direct integration you need a profile tracking tag, whereas with a plug-in integration you only need to insert the profile tracking ID into the corresponding field.

    11. Where do I get the profile tracking ID from?

    Your designated implementation manager will give you the ID.

    Testing

    1. Why don't we receive billing emails for trial orders?

    Unfortunately, we cannot send invoices from our test environment.

    2. What does the following error code xxx tell me?

    For a detailed list of all possible error codes, as well as their meaning, please refer to the following page.

    3. Does Riverty have an Integration Guide?

    Yes the integration guide will be sent to you after the contract has been signed.

    4. How can I test my trail orders?

    You can perform test orders initially via the sandbox. If you have already signed the contract, you will get access to the Riverty test environment, where you can test the cases from the test matrix you receive from us.

    5. A customer wants to place an order later. Does an authorisation then have to be carried out again later?

    If the order is completed within the next 30 days, this is not necessary, as successful authorisations are stored with us for this period.

    Live

    1. Does an invoice number have to be transferred?

    An invoice number is not mandatory. If an invoice number is transferred, however, this will also be used.
    If none is transferred, the API will assign an invoice number independently.

    2. Why is the capture rejected?

    Captures are usually rejected if there is an error in the implementation and thus in the call. If this can be ruled out, the problem is usually that a capture with the same number has already been made. In this case we ask to use another number.

    3. Why was the transaction rejected?

    The transaction can be rejected for various reasons. If a technical error can be ruled out, the reason for rejection is usually due to our risk assessment. Riverty always strives to keep the risk of default as low as possible and for this reason declines some transactions.

    4. How do I pay Riverty's fees?

    Depending on the agreed condition in the contract, the settlement will be as follows:

    • At the end of the month an invoice will be issued which will be deducted from the next invoice.
    • The fees will be deducted immediately with the respective invoice.

    5. How do I resend an invoice?

    If the end customer needs a new invoice, they should contact customer service. If the merchant has a question about his invoice, he should contact Operational Finance.

    6. An error has occurred with an order and I can't get any further. What can I do?

    Contact Merchant Support. Describe your problem as precisely as possible and tell them the order number for which you need help. One of the support staff will try to deal with the problem as quickly as possible.

    Consumer FAQ

    Here you can find common used FAQ for consumers

    Example questions:

    Payment by Riverty invoice
    How can I pay an Riverty invoice?

    • Germany & Austria
    • Netherlands
    • Sweden
    • Finland
    • Norway
    • Denmark
    • Belgium

    _Why did I receive a payment information from Riverty?
    I have not received payment information from Riverty
    I received a payment reminder from Riverty even though I paid, why?
    What happens to my Riverty invoice if I return part or all of my order?
    Which invoices do I have open with Riverty?
    What are the advantages of paying via the Riverty portal?
    How can I pay my Riverty invoice?
    Can I extend the due date of my invoice?
    Can I change my mind and pay smaller parts?
    How can I avoid late fees?
    The address on my Riverty invoice is not correct. What can I do?
    Which information should I provide when paying with Riverty?
    Payment by Riverty Fixed Installment
    Payment by Riverty Monthly Invoice
    _
    Payment by Riverty invoice
    If you choose to pay by invoice, this is due within 14 days of receipt of the goods.
    If you choose to pay by invoice via Riverty will carry out the payment process. Therefore, you will receive a payment information via e-mail from Riverty for your purchases. When paying by invoice, you always receive the goods first and pay within a period of 14 days. You can transfer the amount, use the payment link in the mail or choose (country specific payment options) for paying via MyRiverty web portal or the Riverty app. In addition, Riverty gives you the option to take pause and schedule payments.

    How can I pay an Riverty invoice?

    Germany & Austria

    Direct debit: pay simply and conveniently by SEPA direct debit. To do this, log in to your MyRiverty account or the Riverty app, enter your bank details and click on "Pay" for the desired invoice. You can also pause the invoice, update if you have a return, or add it to Riverty Flex.

    Bank transfer: You can also pay your invoices by bank transfer. Please use the bank details mentioned in the payment information that Riverty has sent you via email or shown in MyRiverty, so that your payment can be charged to the correct invoice.

    Netherlands
    Bank transfer: You can also pay your invoices by bank transfer. Please use the bank details mentioned in the payment information that Riverty has sent you via email, so that your payment can be charged to the correct invoice.
    IDEAL: With iDEAL you can make online payments in a reliable, secure and easy way. Payments are done using the mobile banking app or the online banking environment of your own bank. iDEAL is a direct online transfer from your bank account to the bank account of a retailer.

    Sweden
    SWISH: You can also pay your purchase by Swish. To do this, log in to your MyRiverty account or the Riverty app, go to the Payment Page, choose Swish as payment method, put in the mobile number country code and click on "Pay", then you can open and authorize with the six digit code in the Swish application.
    Bank transfer: You can also pay your invoices by bank transfer. Please use the bank details mentioned in the payment information that Riverty has sent you via email, so that your payment can be charged to the correct invoice.
    Credit Card: You can also pay your purchase with your credit card. To do this, please log in to your MyRiverty account or the Riverty app, and then go to the Payment page and select the Card you would like to pay with and click on Pay.

    Finland
    MobilePay: You can also pay your invoices by MobilePay. To do this, please log in to your MyRiverty account or the Riverty app, and then go to the Payment page and click on MobilePay as a payment method, type in your phone number and click on Pay.
    Bank transfer: You can also pay your invoices by bank transfer. Please use the bank details mentioned in the payment information that Riverty has sent you via email, so that your payment can be charged to the correct invoice.
    Credit Card: You can also pay your purchase with your credit card. To do this, please log in to your MyRiverty account or the Riverty app, and then go to the Payment page and select the Card you would like to pay with and click on Pay.

    Norway
    Vipps: You can also pay your invoices by Vipps. To do this, please log in to your MyRiverty account or the Riverty app, and then go to the Payment page and select on Vipps as a payment method, type in your phone number, you will be then redirected to the Vipps App, after that, you and click on Pay.
    Bank transfer: You can also pay your invoices by bank transfer. Please use the bank details mentioned in the payment information that Riverty has sent you via email, so that your payment can be charged to the correct invoice.
    Credit Card: You can also pay your purchase with your credit card. To do this, please log in to your MyRiverty account or the Riverty app, and then go to the Payment page and select the Card you would like to pay with and click on Pay.

    Denmark
    MobilePay: You can also pay your invoices by MobilePay. To do this, please log in to your MyRiverty account or the Riverty app, and then go to the Payment page and click on MobilePay as a payment method, type in your phone number and click on Pay.
    Bank transfer: You can also pay your invoices by bank transfer. Please use the bank details mentioned in the payment information that Riverty has sent you via email, so that your payment can be charged to the correct invoice.
    Credit Card: You can also pay your purchase with your credit card. To do this, please log in to your MyRiverty account or the Riverty app, and then go to the Payment page and select the Card you would like to pay with and click on Pay.

    Belgium
    Bancontact: you can also pay with Bancontact. To do this, please log in to your MyRiverty account, and then go to the Payment page, confirm paying with Bancoctact enter your bank details or click on show QR code and click on Pay for the desired purchase.
    Bank transfer: You can also pay your invoices by bank transfer. Please use the bank details mentioned in the payment information that Riverty has sent you via email, so that your payment can be charged to the correct invoice.

    Why did I receive a payment information from Riverty?
    Riverty is our partner for [invoice, direct debit, fixed installment, monthly invoice]. Once you have selected one of the payment methods, Riverty will send you a summary of your purchases and all the information about the payment method. Riverty is widely offered payment method in Europe.

    I have not received payment information from Riverty
    You will receive the payment information when we have shipped the order.
    Please check https://www.my.riverty.com/ or the Riverty app to see if your purchase has been registered. Please log in with the email address you used to order from the online store. Also make sure to use exactly that email address (for example check if you used googlemail or gmail).

    Possible reasons for not receiving the payment summary:

    • Your payment summary was marked as spam and therefore did not land in your inbox. Check your spam filter and mark your emails from Riverty as trusted to prevent this from happening in the future. To do this, add noreply-nl@afterpay.de to your contacts.
    • Your payment summary has not been sent yet, because Riverty has not received a shipping confirmation from us. However, you should already see the purchase registered in the Riverty app or at https://www.my.riverty.com/
    • There is a spelling error in your email address. In that case reach out to us.

    I received a payment reminder from Riverty even though I paid, why?
    Payment via Riverty Invoice:
    Your payment and the payment reminder may have overlapped. Another reason could be that you used an incorrect reference for payment or different bank account information than was provided in the payment information. In case of an incorrect reference it might take Riverty longer to process your payment. If you have transferred the money to a wrong bank account please reach out to your bank.
    If your provided data matches the one in the payment information, and it's been longer than five days please contact Riverty Customer Service.
    Lastly, your return might not have been fully processed yet between us and Riverty. Please wait for the updated invoice or contact us in case of return problems. If you have already paid, you will be refunded the overpaid amount.

    What happens to my Riverty invoice if I return part or all of my order?
    Of course you only pay for the items you keep.
    If you want to return goods, contact [us; insert your shops contact info] to find out how to return your order. You can log in to Myriverty or use the Riverty app and mark the returned item(s) in the "Note Returns" section. Riverty will pause the due date of your invoice and update the amount that is still to be paid – so you have more time to manage your return. If you have already paid, you will be refunded the overpaid amount.

    Which invoices do I have open with Riverty?

    Simply log into your customer account at www.my.riverty.com or open the Riverty app to view your outstanding invoices. We will let you know if there is anything to do.

    What are the advantages of paying via the Riverty portal?

    In the customer portal MyRiverty or the Riverty, you can easily get an overview of your orders.

    • You can add all your open invoices to Riverty Flex in order to balance your spendings
    • Exact overview of amounts and payment terms
    • Payment can be made conveniently and securely - immediately or on the date of your choice – while you do not need to worry about references being incorrect
    • Simple reservation of returns

    How can I pay my Riverty invoice?
    You will receive an email from Riverty with valid bank details and reason for payment for your order (at the bottom of the email) when the goods are shipped. If you transfer the amount to the specified account within the payment deadline, your invoice will be settled. Thus, you do not have to provide your account details at any time.

    Can I extend the due date of my invoice?
    Yes, if you need more time to make your payment, you can set a payment pause in MyRiverty or the Riverty app. You can extend the due date for either 7 days for free or 21 days for a small fee.
    Can I change my mind and pay smaller parts?
    If you selected purchase on account when you placed your order, you can then select the FLEX option via MyRiverty or the Riverty app and arrange a flexible installment payment.
    A maximum of 24 monthly installments are possible for the first Flex invoice, depending on the amount of your installment payment and the amount of your invoice.
    The minimum amount for the installment payment is 5,00 € / month. The maximum amount is 300,00 €. You can increase or decrease the amount of the installment within a given range. The margin of decision depends on the amount of your total FLEX amount
    The first debit will be made one month after the confirmation of your contract.

    How can I avoid late fees?
    We want to make sure you can easily avoid late fees. We recommend you to use MyRiverty or the Riverty app to easily keep track of your purchases and pay them on time. Be aware of Riverty first reminder mail, which will be sent to the provided email if the due date has passed. You can extend the due date, you can pause your payment or use FLEX payment option in MyRiverty or the Riverty app as mentioned above. If you use the app and allow for notifications we also make you aware of upcoming due dates to reduce the risk of you forgetting.

    The address on my Riverty invoice is not correct. What can I do?
    You will receive payment information from Riverty so that you know which purchases are debited (direct debit) or the amount that is outstanding (invoice). Riverty uses the information that was provided when you made your purchase. If you need to change it, contact Riverty’s Customer Service.

    Which information should I provide when paying with Riverty?
    When placing an order, you only need to provide personal information as your name, address, e-mail address, and date of birth. We send this information to Riverty. To limit negative experiences, it is important that your information is entered correctly.
    Payment by Riverty Fixed Installment
    With Riverty you can easily pay your order in installments. Select the desired term in the checkout and complete the purchase as usual - a signature is not necessary. Afterwards you will receive the ordered goods and you can have a look at them. Riverty will then send you a clear invoice and a separate email with all important information about your installment purchase.
    On the due date, Riverty debits the monthly installment from your bank account specified in the checkout. You get full transparency on the status of your invoice and your installment plan at any time in your customer portal MyRiverty or in the Riverty app. Riverty performs an affordability check on the base of the data you have entered in the buying process – the outcome is presented to you immediately.
    Payment by Riverty Monthly Invoice
    Instead of paying each purchase individually, you can conveniently pay all purchases in one single payment at the end of the month. Each order added is evaluated separately, added to your account statement over the course of the specified period, and consolidated into one invoice at the end of the month.
    All purchases and returned items will be collected into one single invoice at the end of the month – much less for you to worry about.

    Riverty 2022