What's new?

Release Notes - 2021

PSPs

Plugins

SDKs

Our standardized connections

Partner & Integrations

Computop

Ingenico

MultiSafepay

Cardgate

PayPro

DigiWallet

Buckaroo

CM.com

Adyen

Pay.

Our standardised integrations

Magento

OXID

Magento 1 

Magento 2

WooCommerce

Lightspeed

Shoppagina

Shopware 6.4

Shopware 5

Shopware

Shoptrader

MyShop

Logic4

050media

NextChapter

Mijnwebwinkel

CCV Shop

Cloudcommerce

Prestashop

Divide

Lightspeed App

Postman

Swagger

Get Started

thumbnail_magento-logo.jpg

magento-logo.jpg

Magento is a popular open-source e-commerce platform. You can use our plugin to add Riverty to your Magento-based webshop.

#### Versions
Riverty supports multiple versions of Magento. Please select your version to proceed to the manual.

- [Magento 2](../../plugins/magento-2)
- [Magento 1](../../plugins/magento-1)

thumbnail_OXID_eShop_Logo.png

OXID_eShop_Logo.png

OXID  is a popular e-commerce platform. You can use our plugin to add Riverty to your webshop.

## Introduction
This guide describes the steps to quickly install, configure, test and activate the Riverty payment methods in your Oxid version 6 store. 

Riverty offers 3 different payment options via Oxid: 
- **14-day invoice** - This is the default 14-day invoice payment method in Riverty. It is always available in every market where Riverty operates. It is primarily meant for business-to-consumer sales.
- **Direct Debit** - This is a Direct Debit version of the 14-day invoice payment method Instead of receiving an invoice to be paid via their bank, the customer enters their bank details, and the money is immediately deducted from their bank account.
- **Instalments** - This is a Part Payment invoice. The customer can split their purchase over multiple monthly payments. 

The available payment methods per country for Oxid can be found in this table:

|Country|14-day invoice|Direct Debit|Fixed instalments|
|---|---|---|---|
|**Germany**| <center>x<center/>|<center>x<center/>|<center>x<center/>|
|**Austria**| <center>x<center/>|<center>x<center/>|<center>x<center/>|
|**Switzerland**| <center>x<center/>| | |

## Setup

In this chapter we will explain how you can install and configure Riverty for your Oxid webshop. 

### Prerequisite

This module is compatible with versions 6.1.5 of the Community, Professional and Enterprise Editions. Please first make sure that this module is compatible with your shop version. Otherwise cancel the installation and contact us. Please note that the module requires an access key to function correctly, which you will receive from us. A contract on the payment methods to be offered is therefore a prerequisite for installation.

### Installation

Use Composer in the console and add the module to your shop. To do this, change to the directory in which the shop's "composer.json" is located. Call the following command:

```composer require oxid-professional-services/arvatoriverty```

Now navigate in the admin area (so-called backend) to Extension > Module and select "Arvato::Riverty". Click on overview and activate the module. 

Doublecheck if the button now shows the text "Deactivate" instead of "Activate". Now navigate to **Service > Tools** and click on **"Update DB Views now"**. Then delete the contents of the folder **SHOP-STAMMVERZEICHNIS/tmp**, only leave files that begin with a dot. You may have to log out of the backend and log back in to see all the changes. Finally, check that you can see the tab "Riverty" under **Administer Orders > Orders**. If not, carefully repeat the steps in this section.

### Basic settings
Please log into your Oxid admin page and navigate to Riverty Module.

#### General settings
- **Default Shipping Company:** Name of the delivery service that should be pre-filled when shipping is registered, e.g. "DHL" or "UPS" 
- **Standard refund description:** Text to be pre-filled for refunds, e.g. "Refund"
- **Risk management - ChannelType:** As communicated by Riverty
- **Risk management - DeliveryType:** As communicated by Riverty

#### API Settings
- **API request logging:** If logging is activated, every communication with the arvato::Riverty is logged. This log can be found under **rootdirectory/logs/ARVATO.log.**
- **API URL:** The URL to Arvato's API server, starting with https://
- **API key [payment type] [country code] [instalment payment]:** Your password to Arvato's API server, split by country code of your customer. 
- **Sandbox mode:** Instead of API-URL and API-password, Sandbox-API-URL and Sandbox API password are used (https://developer-sandbox.riverty.com/)
- **Sandbox API URL:** The URL to Arvato's API server for test environments **https://devportal-sandbox.riverty.dev/**
- **Sandbox API Key [Payment Type] [Country ID]:** Your password to Arvato's API server for test environments, divided by the country code of your customer. 


**Caution:** The log contains personal data and should be deactivated in production mode to the immense increase in file size. Installation errors are always logged regardless of this setting.

Chose the "Sandbox" to allow you to trigger test orders and test the process, before the module goes live with your shop.

**Caution: Deactivate the sandbox mode before you go live, otherwise unpaid orders may be triggered.**

#### Required fields
According to our risk standards we require mandatory fields, these vary from country to country. Please refer to [Consumer Information](https://developer.riverty.com/documentation/introduction/).

After the module has been installed, activated and configured, you will find the following payment methods in the backend under Shop Settings:
- **arvato::Riverty Invoice**
- **arvato::Riverty direct debit**
- **arvato::Riverty Instalments**

These payment methods are assigned to most customer groups by default, as well as to Germany and the standard delivery method. You can change these settings if you need more information consult the OXID documentation.

### Profile Tracking

- **Activate Profile Tracking:** If contractually agreed with Arvato, profile tracking is activated here.
- **Profile tracking URL:** As communicated by Arvato
- **Profile tracking client ID":** As communicated by Arvato.

Remember to confirm changes with the "Save" button.



### Backend

Once configured, you operate the module by selecting the relevant order under **Administer Orders > Orders** and clicking on the tab **"Riverty".** For technical reasons, the Riverty tab is displayed for all orders. If the order was not paid with Riverty, you will receive the message "No Riverty order" without any further action.

### Actions 
- **Capture pending payments:** Click on Capture to trigger the payment in the selected amount. Depending on the payment method, the buyer receives an invoice, the direct debit is triggered or the first instalment is due.
- **Cancel payment reservation:**At order completion the invoice amount was reserved. If you know that you will no longer collect the payment (for example, because the customer has canceled), you can release it here by clicking void. This makes the amount available to the customer for new purchases. With this step, you relinquish the ability to be able to process the order in the future.
- **Refund captured payments:** Click on Refund to initiate the refund of a payment. The customer is credited with the amount. If you have collected the amount in several steps, you must confirm each refund field once. This field is only visible after a capture.
- **Refund captured payments - Enter any amount:** : By clicking on refund, you can partially or fully refund an invoice previously collected by capture. Enter the gross amount to be refunded. You will find an input mask for each VAT rate in the order (e.g. 19% and 7% for Germany, as of 2018). Be careful not to mix up the VAT rates and assign the respective refunds to the correct tax rate. You can add a description to the refund such as "goodwill", "revocation", etc. or similar. This description will be displayed to the buyer on their credit note. This field is only visible after a capture.
- **Capture delivery information:** Click on Capture Shipping to record the shipment of the order. The buyer will be notified by Arvato::Riverty by e-mail about the shipment. OXID now lists the order as completed. You can specify the delivery in more detail by specifying a delivery service and, in the case of partial delivery, by specifying the goods delivered. This field is only visible after a capture.

Testing

Testing - Standard test scenarios

Testing - Payment method scenarios

Testing - Direct Debit scenarios

Testing - Instalment scenarios

Testing - Customer facing messages

Testing - Check test order

Visual guidelines

Visual guidelines - Logos and banners

Visual guidelines - Terms and conditions

Go-live - Introduction to the merchant portal

thumbnail_computop-logo.jpg

computop-logo.jpg

Computop Paygate offers secure payment processing for all channels including E-Commerce, mobile, and PoS. 

##How to configure Computop & Riverty?

Please click on the link below to find more information on how to set-up Computop and Riverty.

German Documentation

English Documentation

thumbnail_ingenico-logo.jpg

ingenico-logo.jpg

Ingenico is the global trusted partner for financial institutions and retailers, providing the most extensive network connecting acquirers and payment methods.

##How to configure Ingenico & Riverty?

Please click on the link below to find more information on how to set-up Ingenico and Riverty.



Ingenico Online Documentation

thumbnail_postman-logo.jpg

postman-logo.jpg

Download our pre-created Postman collection and start testing our API right away. All examples in the documentation are already there and you can start trying out with ease. 

POSTMAN

##How can I use Postman and Riverty?

**Open Postman** You should see an empty request window. In this window you can specify the type of request (POST, GET etc.), the URL additional field like the Headers, Body, Pre-request Script and Tests. Mostly the Headers contain values which are needed for authentication. In the case of the example for Riverty the API-Key is needed as well as a “Content-Type” which states that the body is in a JSON format. 

Those fields are required regardless of a POST or GET-Request. The Body can be empty (as in a GET-Request) or can contain several key-value pairs needed for manipulation. As the name reveals a Pre-request Script runs before a request is send in order to set some values or similar. However, it can be empty as well. Tests are “Post-Request Scripts” which can check if your request was sent successfully and had the desired results. 

For further readings and first steps in Postman, please feel free to read these instructions (https://www.getpostman.com/docs/requests). 

Postman Environments can be downloaded in the My Account > Credentials section of the Riverty Developer Portal, as they are specific to your API key. 

Riverty_Payment_API_Sandbox_Test_Sets.postman_collection.json

Sandbox Test Sets

Riverty_Payment_API_Sandbox_Environment.postman_environment.json

Sandbox Environment

thumbnail_swagger-logo.jpg

swagger-logo.jpg

We describe our API using Swagger and give you the possibility to generate your own SDK from scratch or stub server.

Checkout

Order Management

Additional Services

FastTrack Services

Common

Product

Customer Account

All the API Calls in more detail

# API Documentation
 
The Riverty Management API contains resource collections to get available payment methods, authorization, capture, refund and void operations. On this page, you can find a detailed description of each operation with input parameters, possible responses, sample requests and integration examples for different platforms.

Authorize payment

Approves the payment for a specified customer and basket. Main use-cases are One-Step and Two-Step Authorization. Full fraud and credit scoring applied. If the online-shop customer enter the incorrect address data, the system delivers a suggestion for a corrected address.

Available Payment Methods

Returns the available payment methods for a specified basket value and offers available for client. Returns monthly installment amount, interest and fees. Sending in customer data and contents of the basket to enhance the result is optional. If the online-shop customer enters the incorrect address data, the system delivers suggestion for a corrected address. Main use-case is Two-Step Authorize.

Capture Payment

Completes the payment that has been authorized. Typically done when the order is shipped. Can be a full or partial capture of the order amount.

Return Notification

Notifies about a full or partial return registered by the consumer on the merchants web shop.

Refund Payment

Refunds a partially or fully captured payment.

Void Authorization

Void (cancel) an authorization that has not been captured.

Update Order

Change the contents of an Authorized but not Captured order. Use this call to add or remove items in an existing Order, without creating a new orderNumber.
You must provide the entire body of the query, in the same format as Authorize, including all Order Items. (If you added an item, Update Order must contain previously Authorized items as well. If you removed an item, Update Order must contain the new full list of Order Items.)
If the TotalGrossAmount has increased compared to the Authorize call for this orderNumber, a new Risk Check will be made for the additional amount. If the additional Risk Check returns a rejection, the original Authorize will remain valid.

Get Order

Returns the contents of the specified order

Get Captures

Returns all or specific captured payments of the order

Get Refunds

Returns all or specific refunds of the order.

Get Voids

Returns all or specific voided (cancelled) authorizations of the order.

Add Shipping Details

Add new shipping details information to the capture.

Update Shipping Details

Update shipping details information of the specific capture.

Customer lookup

Returns address based on input (Social security number, mobile number, Organization number).

Update customer

Available installment plans

Returns the available installment plans for the specific product/basket value. Returns monthly installment amount, interest and fees. Typically used on a product page.


Validate bank account

Validates and evaluates the account and bank details in the context of direct debit payment. It is possible to transfer either the combination of BankCode and AccountNumber or IBAN and BIC

Validate address

Check the delivered customer addresses as well as a phonetic and associative identification of duplicates. Additionally, checks of client-specific negative or positive lists can be processed. Usually, the AddressCheck is used for the pure verification of the address data e.g. for registration processes.

Create contract

Creates an installment and/or direct debit contract that can be displayed for the customer.

Apply for account credit

Get remaining credit limit

Add event

Lookup account by SSN

Find customer account by SSN (social security number)


Get Version

Get Available Payment Methods

All the Checkout API Calls in more detail

# API Documentation
 
## Checkout API Calls

All the Order Management API Calls in more detail

# API Documentation
 
## Order Management

Prepare Checkout

Compliance Requirements

Logo & Visual Guidelines

Legal & Privacy Texts

Introduction

Reconciliation & Accounting with Riverty

Riverty Elements

Consumer FAQ

Compliance Requirements -New

Merchant Onboarding API

Consolidated Settlement and Reconciliation

Pay in 3

# Welcome to our documentation

This documentation guide gives you an overview of all the features and also instructions on how to use them

### Buy Now Pay Later
Find detailed instructions and guidelines for integrating our Buy Now Pay Later payment methods [here](https://developer.riverty.com/documentation/)

doc.svg

Documentation

Collecting Consumer Information

Payment Method Presentation

Validations & Response Codes

LegalForm

The Prepare Checkout section of our Developers has been created in order to help you to set up your checkout in the way that Riverty is supported in the best way possible. 

Here you get an overview of:
- What information needs to be collected from the customer?
- What logotype to use? 
- How to present the payment options on your payment page? 
- How to deal with error codes. 

In order to see an increase in conversion, higher-order values, and increasing the likelihood of returning customers.

#Consumer Information

In the following table, you can see which information is required per country for sending a complete request. However, check out our Customer LookUp functionality to further reduce the information that has to be provided by the consumer.


|Country|IP Address|SSN|First Name|Last Name|Email|Mobile Phone|Date of Birthday|Country|Postal Code|Street|Street Number|City|
|--- |--- |--- |--- |--- |--- |--- |--- |--- |--- |--- |--- |--- |
|**Germany**| | |&#10004;|&#10004;|&#10004;||&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|
|**Austria**|||&#10004;|&#10004;|&#10004;||&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|
|**Switzerland**|||&#10004;|&#10004;|&#10004;||&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|
|**Netherlands**|&#10004;||&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|
|**Belgium**|&#10004;||&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|
|**Sweden**||&#10004;|&#10004;|&#10004;|&#10004;|||&#10004;|&#10004;|&#10004;||&#10004;|
|**Norway**||&#10004;|&#10004;|&#10004;|&#10004;|||&#10004;|&#10004;|&#10004;||&#10004;|
|**Finland**||&#10004;|&#10004;|&#10004;|&#10004;|||&#10004;|&#10004;|&#10004;||&#10004;|
|**Denmark**||&#10004;|&#10004;|&#10004;|&#10004;||&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|&#10004;|

|DE/AT/CH|Benelux|Sweden|Denmark|Norway|Finland |
|---|---|---|---|---|---|
|<center>Device Finger Printing (Profile Tracking)<center/>||||||
||<center>Separate API keys per payment method<center/>|||||
|||<center>SCA lookup requires SSN<center/>|<center>SCA lookup requires SSN + Postal code<center/>|<center>SCA requires mobile phone number<center/>|<center>SCA lookup requires SSN<center/>|

#Payment Options

Riverty, as illustrated in the Customer Experience page offers various invoice and part payment options. Here is a short recap of how we have structured them and a best-practice example of the way they shall be displayed. To get a more detailed explanation of how to display the different payment options, check our Display Guidelines.

![payments method presentation.png](/uploads/payments_method_presentation_9ad403b52f.png)


For specific verticals, Riverty makes it possible to generate a merchant-specific consolidated invoice that is a standalone Riverty payment option. It allows consolidating all purchases made by the customer into a single invoice. If the consolidated invoice is used, no other Riverty payment options are presented at checkout. Below is how the consolidated invoice is presented at checkout.

![Monthly_invoice.png](/uploads/Monthly_invoice_c5e823c7b7.png)


The available Riverty payment methods within the checkout per country can be found in this table:

|Country|14-day invoice|Direct Debit|Campaign invoice|Fixed instalments|Pay in 3|B2B invoice|
|---|---|---|---|---|---|---|
|**The Netherlands**|<center>x<center/>|<center>x<center/>| | <center>x<center/>|<center>x<center/>|
|**Belgium**|<center>x<center/>| | | | | |
|**Germany**|<center>x<center/>|<center>x<center/>|<center>x<center/>|<center>x<center/>| |<center>x<center/>|
|**Austria**|<center>x<center/>|<center>x<center/>| |<center>x<center/>| |<center>x<center/>|
|**Switzerland**|<center>x<center/>| | | | | |
|**Sweden**|<center>x<center/>| |<center>x<center/>|<center>x<center/>| | |
|**Norway**|<center>x<center/>| |<center>x<center/>|<center>x<center/>| | |
|**Finland**|<center>x<center/>| |<center>x<center/>|<center>x<center/>| | |
|**Denmark**|<center>x<center/>| |<center>x<center/>|<center>x<center/>| | |


You can check the Merchant Playbook to get more information about payment options and how they are presented at checkout.

Merchant Playbook -  German version

Merchant Playbook - English version

Merchant Playbook - Dutch version

#Compliance Requirements

In order to make the offering of Riverty’s payment method compliant you will have to add one note with two links underneath the Riverty payment method as shown in the picture below:

"The general **Terms & Conditions** for the Riverty Payment Method apply. The privacy policy of Riverty can be found **here**."

**Important for your conversion:** You do not need a confirmation checkbox here.

![MicrosoftTeams-image (84).png](/uploads/Microsoft_Teams_image_84_e22054d000.png)

Find localized links in the tables below. 

###Legal Statements for Riverty Payment Methods
|Language|Legal Text below Payment Method|
|--- |--- |
|Dutch|De algemene voorwaarden voor de betaalmethode Riverty zijn van toepassing. Het privacybeleid van Riverty vind je hier.|
|German|Es gelten die allgemeinen Geschäftsbedingungen für die Zahlungsmethode Riverty. Die Datenschutzbestimmungen von Riverty findest Du hier.|
|English|The general Terms & Conditions for the Riverty Payment Method apply. The privacy policy of Riverty can be found here.|
|Danish|De generelle vilkår og betingelser for Riverty-betalingsmetoden gælder. Riverty's fortrolighedspolitik kan findes her.|
|Finnish|Sovelletaan Riverty-maksutavan yleisiä käyttöehtoja. Rivertyn tietosuojakäytäntö löytyy täältä.|
|French|Les conditions générales du mode de paiement Riverty s'appliquent. La politique de confidentialité d'Riverty peut être consultée ici.|
|Italian|Si applicano i termini e le condizioni generali per il metodo di pagamento Riverty. La politica sulla privacy di Riverty può essere trovata qui.|
|Norwegian|De generelle vilkårene for Riverty-betalingsmåten gjelder. Personvernerklæringen til Riverty finner du her.|
|Swedish|De allmänna villkoren för betalningsmetoden Riverty gäller. Rivertys sekretesspolicy finns här.|

### Terms & Conditions

|Country|Language|URL|
|--- |--- |--- |
|Norway   |Norwegian |[https://documents.myafterpay.com/consumer-terms-conditions/no_no](https://documents.myafterpay.com/consumer-terms-conditions/no_no)  |
|Norway   |English        |[https://documents.myafterpay.com/consumer-terms-conditions/en_no](https://documents.myafterpay.com/consumer-terms-conditions/en_no)  | 
||||
|Sweden  |Swedish  |[https://documents.myafterpay.com/consumer-terms-conditions/sv_se](https://documents.myafterpay.com/consumer-terms-conditions/sv_se)  |
|Sweden  |English  |[https://documents.myafterpay.com/consumer-terms-conditions/en_se](https://documents.myafterpay.com/consumer-terms-conditions/en_se)  |
||||
|Finland  |Finnish  |[https://documents.myafterpay.com/consumer-terms-conditions/fi_fi](https://documents.myafterpay.com/consumer-terms-conditions/fi_fi)  |
|Finland  |English  |[https://documents.myafterpay.com/consumer-terms-conditions/en_fi](https://documents.myafterpay.com/consumer-terms-conditions/en_fi)  |
||||
|Denmark  |Danish  |[https://documents.myafterpay.com/consumer-terms-conditions/da_dk](https://documents.myafterpay.com/consumer-terms-conditions/da_dk)  |
|Denmark  |English  |[https://documents.myafterpay.com/consumer-terms-conditions/en_d](https://documents.myafterpay.com/consumer-terms-conditions/en_dk)  |
||||
|Germany  |German|[https://documents.myafterpay.com/consumer-terms-conditions/de_de](https://documents.myafterpay.com/consumer-terms-conditions/de_de)  |
|Germany  |English  |	[https://documents.myafterpay.com/consumer-terms-conditions/en_de](https://documents.myafterpay.com/consumer-terms-conditions/en_de) |
||||
|Netherlands  |Dutch   |[https://documents.myafterpay.com/consumer-terms-conditions/nl_nl](https://documents.myafterpay.com/consumer-terms-conditions/nl_nl)  |
|Netherlands  |English  |[https://documents.myafterpay.com/consumer-terms-conditions/en_nl](https://documents.myafterpay.com/consumer-terms-conditions/en_nl)  |
||||
|Austria  |German |[https://documents.myafterpay.com/consumer-terms-conditions/de_at](https://documents.myafterpay.com/consumer-terms-conditions/de_at)  |
|Austria  |English  |	[https://documents.myafterpay.com/consumer-terms-conditions/en_at](https://documents.myafterpay.com/consumer-terms-conditions/en_at)  |
||||
|Belgium  |Dutch  |[https://documents.myafterpay.com/consumer-terms-conditions/nl_be](https://documents.myafterpay.com/consumer-terms-conditions/nl_be)  |
|Belgium  |French  |[https://documents.myafterpay.com/consumer-terms-conditions/fr_be](https://documents.myafterpay.com/consumer-terms-conditions/fr_be)  |
|Belgium  |English  |[https://documents.myafterpay.com/consumer-terms-conditions/en_be](https://documents.myafterpay.com/consumer-terms-conditions/en_be)  |
||||
|Switzerland  |German  |[https://documents.myafterpay.com/consumer-terms-conditions/de_ch](https://documents.myafterpay.com/consumer-terms-conditions/de_ch)  |
|Switzerland  |French  |[https://documents.myafterpay.com/consumer-terms-conditions/fr_ch](https://documents.myafterpay.com/consumer-terms-conditions/fr_ch)  |
|Switzerland  |Italian  |[https://documents.myafterpay.com/consumer-terms-conditions/it_ch](https://documents.myafterpay.com/consumer-terms-conditions/it_ch)  |
|Switzerland  |English  |	[https://documents.myafterpay.com/consumer-terms-conditions/en_ch](https://documents.myafterpay.com/consumer-terms-conditions/en_ch)  |

### Privacy policy

|Country|Language|URL
|--- |--- |--- |
|Norway   |Norwegian |[https://documents.myafterpay.com/privacy-statement/no_no](https://documents.myafterpay.com/privacy-statement/no_no)|
|Norway   |English        |[https://documents.myafterpay.com/privacy-statement/en_no](https://documents.myafterpay.com/privacy-statement/en_no)|
||||
|Sweden  |Swedish  |[https://documents.myafterpay.com/privacy-statement/sv_se](https://documents.myafterpay.com/privacy-statement/sv_se)  |
|Sweden  |English  |[https://documents.myafterpay.com/privacy-statement/en_se](https://documents.myafterpay.com/privacy-statement/en_se)  |
||||
|Finland  |Finnish  |[https://documents.myafterpay.com/privacy-statement/fi_fi](https://documents.myafterpay.com/privacy-statement/fi_fi)  | 
|Finland  |English  |[https://documents.myafterpay.com/privacy-statement/en_fi](https://documents.myafterpay.com/privacy-statement/en_fi)  |
||||
|Denmark  |Danish  |[https://documents.myafterpay.com/privacy-statement/da_dk](https://documents.myafterpay.com/privacy-statement/da_dk)  |
|Denmark  |English  |[https://documents.myafterpay.com/privacy-statement/en_dk](https://documents.myafterpay.com/privacy-statement/en_dk)  |
||||
|Germany  |German|[https://documents.myafterpay.com/privacy-statement/de_de](https://documents.myafterpay.com/privacy-statement/de_de)  |
|Germany  |English  |[https://documents.myafterpay.com/privacy-statement/en_de](https://documents.myafterpay.com/privacy-statement/en_de) |
||||
|Netherlands  |Dutch   |[https://documents.myafterpay.com/privacy-statement/nl_nl](https://documents.myafterpay.com/privacy-statement/nl_nl)  |
|Netherlands  |English  |[https://documents.myafterpay.com/privacy-statement/en_nl](https://documents.myafterpay.com/privacy-statement/en_nl)  |
||||
|Austria  |German |[https://documents.myafterpay.com/privacy-statement/de_at](https://documents.myafterpay.com/privacy-statement/de_at)  |
|Austria  |English  |	[https://documents.myafterpay.com/privacy-statement/en_at](https://documents.myafterpay.com/privacy-statement/en_at)  |
||||
|Belgium  |Dutch  |[https://documents.myafterpay.com/privacy-statement/nl_be](https://documents.myafterpay.com/privacy-statement/nl_be)  |
|Belgium  |French  |[https://documents.myafterpay.com/privacy-statement/fr_be](https://documents.myafterpay.com/privacy-statement/fr_be)  |
|Belgium  |English  |[https://documents.myafterpay.com/privacy-statement/en_be](https://documents.myafterpay.com/privacy-statement/en_be)  |
||||
|Switzerland  |German  |[https://documents.myafterpay.com/privacy-statement/de_ch](https://documents.myafterpay.com/privacy-statement/de_ch)  |
|Switzerland  |French  |[https://documents.myafterpay.com/privacy-statement/fr_ch](https://documents.myafterpay.com/privacy-statement/fr_ch)  |
|Switzerland  |Italian  |[https://documents.myafterpay.com/privacy-statement/it_ch](https://documents.myafterpay.com/privacy-statement/it_ch)  |
|Switzerland  |English  |	[https://documents.myafterpay.com/privacy-statement/en_ch](https://documents.myafterpay.com/privacy-statement/en_ch)  |


# Response Codes & Validations

##Response Codes

In the following, you can see the various response codes. You can also download a spreadsheet with the corresponding response messages and action codes.

### Validation response messages



|Response Code|Description|Action code|
|--- |--- |--- |
|400.000	|Unknown error|Unavailable|
|400.001	|Request body missing|Unavailable|
|400.002	|Value is required|Unavailable/ AskConsumerToReEnterData|
|400.003|Value out of range|Unavailable/ AskConsumerToReEnterData|
|400.004|Value format is incorrect|Unavailable/ AskConsumerToReEnterData|
|400.005|A string value exceeds maximum length of {value}|Unavailable/ AskConsumerToReEnterData|
|400.006|A string value with minimum length {value} is required|Unavailable/ AskConsumerToReEnterData|
|400.007|A decimal value has more than allowed decimal digits|Unavailable/ AskConsumerToReEnterData|

### Business Response messages

|Response Code|Description|Action code|Field reference|
|--- |--- |--- |--- |
|400.001|Request body is empty or invalid|Unavailable|request|
|400.100|Order number is already used on the client|Unavailable|order.number|
|400.101|TotalNetAmount doesn't match with items prices|Unavailable|order.totalNetAmount|
|400.102|Order gross amount doesn't match with items prices|Unavailable|order.totalGrossAmount|
|400.103|The provided customerNumber differs from the customerNumber specified in the checkout|Unavailable|customer.customerNumber|
|400.108|Invalid payment method selected|Unavailable|payment.type|
|400.109|A valid contract id is required|Unavailable|payment.contractId|
|400.110|Installment profile not found|Unavailable|payment.installment.profileNo|
|400.111|Installment profile plans missing|Unavailable|-|
|400.112|Monthly installment amount is invalid|Unavailable|payment.installment.numberOfInstallments|
|400.113|Number of installments is not allowed for amount|Unavailable|payment.installment.numberOfInstallments|
|400.114|Invalid AccountProfileNo|Unavailable|paymentInfo.account.profileNo|
|400.115|Reservation not found|Unavailable|-|
|400.117|Cannot capture the order because full capture can only be done for the entire reserved amount within the given tolerance level.|Unavailable|-|
|400.118|Capture partial cannot capture more than the current reservation balance|Unavailable|-|
|400.119|Order items missing|Unavailable|-|
|400.120|Cannot capture the order as capture with the specified number is already exists|Unavailable|-|
|400.121|Reservation, to which this order is linked to does not have a checkout|Unavailable|-|
|400.124|The grand total of gross unit prices must be positive|Unavailable|orderItems[].grossUnitPrice|
|400.126|Cannot refund the order because specified capture was not created from reservation, to which this order is linked to|Unavailable|-|
|400.127|Cannot refund the order as refund amount is higher than the capture balance amount|Unavailable|-|
|400.128|Cannot refund the order because there are no captures related to this order|Unavailable|-|
|400.129|Cannot cancel the order, because it is partially or fully captured|Unavailable|-|
|400.131|Order not found|Unavailable|-|
|400.132|Capture not found|Unavailable|-|
|400.133|Refund not found|Unavailable|-|
|400.134|Void not found|Unavailable|-|
|400.135|Customer not found|Unavailable|-|
|400.136|Contract already exists|Unavailable|-|
|400.137|When order items are provided then capture number is mandatory|Unavailable|-|
|400.138|Shipping details not found|Unavailable|-|
|400.139|Valid BankCode is required|Unavailable|payment.directDebit.bankCode|
|400.140|Valid BankAccount is required|Unavailable|payment.directDebit.bankAccount|
|400.142|Checkout not found|Unavailable|-|
|400.144|Validation failed|Unavailable|-|
|400.146|Capture amount can't be with opposite sign to Reservation amount|Unavailable|order.totalGrossAmount|
|400.147|Void amount can't be with opposite sign to Reservation amount|Unavailable|cancellationDetails.totalGrossAmount|
|400.148|Cannot refund a negative invoice|Unavailable|-|
|400.150|Installment profile is not valid for amount|Unavailable|payment.installment.profileNo|
|400.151|IdempotencyKey is aleady used with different endpoint URL|Unavailable|-|
|400.152|DirectDebit is not enabled for client|Unavailable|-|
|400.153|A valid order number can include alphanumeric characters, dashes and underscores|Unavailable|order.number|
|400.154|totalGrossAmount cannot be negative|Unavailable|-|
|400.155|In case of partial request the totalGrossAmount is required|Unavailable|-|
|400.156|The country code is not valid for this customer|AskConsumerToReEnterData|customer.address.countryCode|
|400.157|The currency code is not valid for this customer|Unavailable|-|
|400.158|Reservation is already cancelled, captured, or expired|Unavailable|-|
|400.159|Item gross price, net price and VAT amount must be all positive or all negative|Unavailable|order.items[].grossUnitPrice|
|400.160|Gross unit price must be equal to Net unit price plus VAT amount|Unavailable|order.items[].grossUnitPrice|
|400.161|Item net price can't be bigger than gross price|Unavailable|order.items[].netUnitPrice|
|400.162|Item VAT amount can't be bigger than gross price|Unavailable|order.items[].vatAmount|
|400.166|The provided currency differs from the currency specified in the checkout|Unavailable|-|
|400.167|File format is not supported. We support the following formats: {value}|Unavailable|-|
|400.168|Order items must be specified if order amount is increased within the allowed tolerance level|Unavailable|order.items|
|400.169|Order items must be specified if order amount has changed|Unavailable|order.totalGrossAmount|
|400.170|Full refund is not allowed after partial refund.|Unavailable|-|
|400.171|Cannot refund the order as the total refund amount exceeds the maximum allowed amount.|Unavailable|-|
|400.172|The maximum Idempotency Key length is 50 characters.|Unavailable|-|
|400.173|The Idempotency key may contain alphanumeric characters and hyphens.|Unavailable|-|
|400.174|Active campaign not found.|Unavailable|payment.campaign.campaignNumber|
|400.175|The merchant id is not valid.|Unavailable|merchantId|
|400.176|The merchant id is deactivated.|Unavailable|merchantId|
|400.177|Too many operations with zero amount for this order.|Unavailable|-|
|400.178|Account number is not supported.|AskConsumerToReEnterData|bankAccount|
|400.179|B2B customers not supported for this region.|Unavailable|-|
|400.180|Nonce not found.|Unavailable|nonce|
|400.181|A valid customer card classification can include only digits from 1 to 5.|Unavailable|customer.riskData.customerCardClassification|
|400.182|Virtual bank account not found.|Unavailable|-|
|400.183|The checkout is already used by reservation.|Unavailable|checkoutId|
|400.184|totalGrossAmount is higher than order amount.|Unavailable|order.totalGrossAmount|
|400.185|Both, orderItems and items are used. Please use one or another.|Unavailable|-|


Please notice that besides the response code and action code you will also get a field reference that will help you to understand which field caused an error. For example, you may get a 400.004 error with the action code "AskConsumerToReEnterData" and field reference "customer.mobilePhone" which means that the customer has entered the mobile phone number that was in incorrect format and the customer has to insert the phone number in a correct format.

#### Exemplary Response Message:

### Responses by the risk check

As part of the risk assessment the consumer's input is validated against internal and external data sources. Although the input might be well-formatted, the input could be still incorrect (e.g. postal Code has the correct format but does not exist).

| Code    | Description                                                                                                                                         |
|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------|
| 200.001 | Sorry, the age you entered does not meet the minimum requirement (18 years), please choose a different payment method or reenter your date of birth |
| 200.002 | Sorry, B2B purchases are not allowed for this merchant. Please choose another payment method                                                        |
| 200.003 | Sorry, the payment method is currently not available. Please choose another payment method                                                          |
| 200.004 | Pick-Up-point can not be used as billing address                                                                                                    |
| 200.005 | Address of the Pick-Up-point is invalid, please doublecheck and correct it                                                                          |
| 200.006 | Billing and delivery address must be the same                                                                                                       |
| 200.101 | This billing address is invalid, please double check and correct it                                                                                 |
| 200.102 | This delivery address is invalid, please double check and correct it                                                                                |
| 200.103 | The billing address was corrected, please verify  _(not sent for DACH and Benelux)_                                                                                              |
| 200.104 | The delivery address was corrected, please verify _(not sent for DACH and Benelux)_                                                                                           |
| 200.105 | Sorry, the payment method is currently not available. Please choose another payment method _(not sent for DACH and Benelux)_                                                          |
| 200.900 | Sorry, the payment method is currently not available. Please choose another payment method                                                          |
| 200.901 | Sorry, the payment method is currently not available. Please choose another payment method                                                          |
| 200.902 | Sorry, the payment method is currently not available. Please choose another payment method                                                          |
| 200.903 | Sorry, the payment method is currently not available. Please choose another payment method                                                        |
| 200.909 | Account number from this country is not supported for this Riverty merchant|
| 200.910 | Strong identification needed |



## Customer Facing Response Messages

These are the human-readable, descriptive messages returned by the eCom API for common business errors. They are usually due to missing mandatory information, or information provided in the incorrect format. When integrating Riverty in your checkout page, please make sure the contents of these messages are displayed to the customer. In the following you see the customer facing response in English. As part of the response of our API they are translated into the local language used by the shopper.

#### Exemplary Response Message:

error-codes.xlsx

Capture

Void

Refund

To fit into organizing nature of your business the Order Management is an important part of payments. Order Management enables you to manage all transactions that happen for an order. Easily capture previously authorized funds, void an unsettled transaction, or do a full or partial refund of a settled transaction.



Release Notes - 2016

Release Notes - 2017

Release Notes - 2018

Release Notes - 2019

What's new? 

Release Notes - 2020

Ship the goods

Based on the example of the API Walkthrough, let’s take a pretty common scenario:

*Astrid made her purchase, but the merchant checks his warehouse and sees that the leather jacket size M she ordered is not in stock. The merchant knows he is getting a new shipment of leather jackets in size M next week; he is willing to accept the cost of shipping the leather jackets separately, rather than risk losing Astrid as a customer.*

*The merchant sends Astrid an email explaining this, and then does a Partial Capture.*

The response contains the following information:

- **Captured Amount** – the total amount captured by this API call.
- **Authorized Amount** – the original amount of the full order, as it was provided in the AUTHORIZE call.
- **Remaining Authorized Amount** – how much money is left for possible captures after this partial capture.
- **Capture Number** – the unique ID of this capture in the Riverty system. Needed for Refunds etc. 

### Important to keep in mind

1. When Riverty receives an authorization request, there are two possible outcomes: the request is either accepted or rejected. If the request is accepted, the order is considered a "reservation" and will be purchased after the capture is received. 
However, if no follow-up call is made to capture or cancel the order, it will be automatically voided (canceled) after 30/45 days. Please note that this time period may vary depending on the region. 

2. Please send your own unique identifier for the specific capture into the field *invoiceNumber*. If you don't send it, Riverty will generate a number and use this for the communication with the shopper. Using different numbers might confuse the shopper.

3. **Partial Capture(s)** – When processing partial captures, it is mandatory to include the 'order lines' of the products that need to be captured in the request/call. 

See the detailed [API documentation](/api/order-management/capture/) for more information.

Cancel the order

Based on the example of the API Walkthrough and Partial Capture, let’s take a common scenario:

The merchant has not shipped the socks that Astrid bought. He thought that he would get them in stock soon, but as it turns out, his supplier has stopped producing them. He sends an email to Astrid to apologize.

Fortunately, since he did not Capture the socks yet, Astrid does not have to pay anything or wait for a refund.

The merchant sends a Void / Cancellation call for the unavailable item. This is a POST call to the VOIDS endpoint of the Riverty eCommerce API. It contains the total price of all the items being cancelled, and the individual item details (same format as in the Authorize call).

The response contains the following information:

- **Total Captured Amount** – the sum of all Captures on this order so far.
- **Total Authorized Amount** – the full order value, as originally submitted during the Authorize call.

See the detailed [API documentation](/api/order-management/void/) for more information.

Process returned items

Astrid has received her shipment, and has decided that the jacket in size M looks better on her. She uses the original packaging to send the size S jacket back to the merchant. Then she goes to my.riverty.com and uses the “Report a Return” feature. The merchant is notified to expect a return of the jacket.

The merchant receives the jacket, sees that it is in great condition and still has the tags attached. The refund is accepted, and the merchant issues a REFUND call from their webshop to the Riverty eCom API. Astrid’s invoice is updated, and the cost of the jacket is deducted from the total; she only has to pay for the items she kept.

This is a POST call to the REFUND endpoint of the Riverty eCommerce API. Embedded in the URL is the Order.Number from the AUTHORIZE and CAPTURES calls.

The API call contains the following blocks:

**Capture Number**

This is the unique ID that was provided in the response to the CAPTURES call. This tells Riverty where to debit the money (from the merchant’s settlement account, and the specific transaction) that will be credited to the customer.

**Order Items**

This contains the same information as the AUTHORIZE (and/or CAPTURES) call, for the product(s) being refunded.

In this example, we are doing a Partial Refund – refunding only one order item out of many.

If we send the POST call to the REFUND endpoint with nothing in the body, we will be making a Full Refund – refunding all order items.

You can do multiple Partial Refunds within the same order. You can also do a Full Refund after a Partial Refund – refunding all items that were not refunded before.

See the detailed [API documentation](/api/order-management/refund/) for more information.


#Legal & Privacy

In order to make the offering of Riverty’s payment method compliant you will have to add one note with two links underneath the Riverty payment method as shown in the picture below:

"The general **Terms & Conditions** for the Riverty Payment Method apply. The privacy policy of Riverty can be found **here**."

**Important for your conversion:** You do not need a confirmation checkbox here.

![MicrosoftTeams-image (84).png](/uploads/Microsoft_Teams_image_84_2b0bf100ff.png)

Find localized links in the tables below. 

###Legal Statements for Riverty Payment Methods
|Language|Legal Text below Payment Method|
|--- |--- |
|Dutch|De algemene voorwaarden voor de betaalmethode Riverty zijn van toepassing. Het privacybeleid van Riverty vind je hier.|
|German|Es gelten die allgemeinen Geschäftsbedingungen für die Zahlungsmethode Riverty. Die Datenschutzbestimmungen von Riverty findest Du hier.|
|English|The general Terms & Conditions for the Riverty Payment Method apply. The privacy policy of Riverty can be found here.|
|Danish|De generelle vilkår og betingelser for Riverty-betalingsmetoden gælder. Riverty's fortrolighedspolitik kan findes her.|
|Finnish|Sovelletaan Riverty-maksutavan yleisiä käyttöehtoja. Rivertyn tietosuojakäytäntö löytyy täältä.|
|French|Les conditions générales du mode de paiement Riverty s'appliquent. La politique de confidentialité d'Riverty peut être consultée ici.|
|Italian|Si applicano i termini e le condizioni generali per il metodo di pagamento Riverty. La politica sulla privacy di Riverty può essere trovata qui.|
|Norwegian|De generelle vilkårene for Riverty-betalingsmåten gjelder. Personvernerklæringen til Riverty finner du her.|
|Swedish|De allmänna villkoren för betalningsmetoden Riverty gäller. Rivertys sekretesspolicy finns här.|

### Terms & Conditions

|Country|Language|URL|
|--- |--- |--- |
|Norway   |Norwegian |[https://documents.myafterpay.com/consumer-terms-conditions/no_no](https://documents.myafterpay.com/consumer-terms-conditions/no_no)  |
|Norway   |English        |[https://documents.myafterpay.com/consumer-terms-conditions/en_no](https://documents.myafterpay.com/consumer-terms-conditions/en_no)  | 
||||
|Sweden  |Swedish  |[https://documents.myafterpay.com/consumer-terms-conditions/sv_se](https://documents.myafterpay.com/consumer-terms-conditions/sv_se)  |
|Sweden  |English  |[https://documents.myafterpay.com/consumer-terms-conditions/en_se](https://documents.myafterpay.com/consumer-terms-conditions/en_se)  |
||||
|Finland  |Finnish  |[https://documents.myafterpay.com/consumer-terms-conditions/fi_fi](https://documents.myafterpay.com/consumer-terms-conditions/fi_fi)  |
|Finland  |English  |[https://documents.myafterpay.com/consumer-terms-conditions/en_fi](https://documents.myafterpay.com/consumer-terms-conditions/en_fi)  |
||||
|Denmark  |Danish  |[https://documents.myafterpay.com/consumer-terms-conditions/da_dk](https://documents.myafterpay.com/consumer-terms-conditions/da_dk)  |
|Denmark  |English  |[https://documents.myafterpay.com/consumer-terms-conditions/en_d](https://documents.myafterpay.com/consumer-terms-conditions/en_dk)  |
||||
|Germany  |German|[https://documents.myafterpay.com/consumer-terms-conditions/de_de](https://documents.myafterpay.com/consumer-terms-conditions/de_de)  |
|Germany  |English  |	[https://documents.myafterpay.com/consumer-terms-conditions/en_de](https://documents.myafterpay.com/consumer-terms-conditions/en_de) |
||||
|Netherlands  |Dutch   |[https://documents.myafterpay.com/consumer-terms-conditions/nl_nl](https://documents.myafterpay.com/consumer-terms-conditions/nl_nl)  |
|Netherlands  |English  |[https://documents.myafterpay.com/consumer-terms-conditions/en_nl](https://documents.myafterpay.com/consumer-terms-conditions/en_nl)  |
||||
|Austria  |German |[https://documents.myafterpay.com/consumer-terms-conditions/de_at](https://documents.myafterpay.com/consumer-terms-conditions/de_at)  |
|Austria  |English  |	[https://documents.myafterpay.com/consumer-terms-conditions/en_at](https://documents.myafterpay.com/consumer-terms-conditions/en_at)  |
||||
|Belgium  |Dutch  |[https://documents.myafterpay.com/consumer-terms-conditions/nl_be](https://documents.myafterpay.com/consumer-terms-conditions/nl_be)  |
|Belgium  |French  |[https://documents.myafterpay.com/consumer-terms-conditions/fr_be](https://documents.myafterpay.com/consumer-terms-conditions/fr_be)  |
|Belgium  |English  |[https://documents.myafterpay.com/consumer-terms-conditions/en_be](https://documents.myafterpay.com/consumer-terms-conditions/en_be)  |
||||
|Switzerland  |German  |[https://documents.myafterpay.com/consumer-terms-conditions/de_ch](https://documents.myafterpay.com/consumer-terms-conditions/de_ch)  |
|Switzerland  |French  |[https://documents.myafterpay.com/consumer-terms-conditions/fr_ch](https://documents.myafterpay.com/consumer-terms-conditions/fr_ch)  |
|Switzerland  |Italian  |[https://documents.myafterpay.com/consumer-terms-conditions/it_ch](https://documents.myafterpay.com/consumer-terms-conditions/it_ch)  |
|Switzerland  |English  |	[https://documents.myafterpay.com/consumer-terms-conditions/en_ch](https://documents.myafterpay.com/consumer-terms-conditions/en_ch)  |

### Privacy policy

|Country|Language|URL
|--- |--- |--- |
|Norway   |Norwegian |[https://documents.myafterpay.com/privacy-statement/no_no](https://documents.myafterpay.com/privacy-statement/no_no)|
|Norway   |English        |[https://documents.myafterpay.com/privacy-statement/en_no](https://documents.myafterpay.com/privacy-statement/en_no)|
||||
|Sweden  |Swedish  |[https://documents.myafterpay.com/privacy-statement/sv_se](https://documents.myafterpay.com/privacy-statement/sv_se)  |
|Sweden  |English  |[https://documents.myafterpay.com/privacy-statement/en_se](https://documents.myafterpay.com/privacy-statement/en_se)  |
||||
|Finland  |Finnish  |[https://documents.myafterpay.com/privacy-statement/fi_fi](https://documents.myafterpay.com/privacy-statement/fi_fi)  | 
|Finland  |English  |[https://documents.myafterpay.com/privacy-statement/en_fi](https://documents.myafterpay.com/privacy-statement/en_fi)  |
||||
|Denmark  |Danish  |[https://documents.myafterpay.com/privacy-statement/da_dk](https://documents.myafterpay.com/privacy-statement/da_dk)  |
|Denmark  |English  |[https://documents.myafterpay.com/privacy-statement/en_dk](https://documents.myafterpay.com/privacy-statement/en_dk)  |
||||
|Germany  |German|[https://documents.myafterpay.com/privacy-statement/de_de](https://documents.myafterpay.com/privacy-statement/de_de)  |
|Germany  |English  |[https://documents.myafterpay.com/privacy-statement/en_de](https://documents.myafterpay.com/privacy-statement/en_de) |
||||
|Netherlands  |Dutch   |[https://documents.myafterpay.com/privacy-statement/nl_nl](https://documents.myafterpay.com/privacy-statement/nl_nl)  |
|Netherlands  |English  |[https://documents.myafterpay.com/privacy-statement/en_nl](https://documents.myafterpay.com/privacy-statement/en_nl)  |
||||
|Austria  |German |[https://documents.myafterpay.com/privacy-statement/de_at](https://documents.myafterpay.com/privacy-statement/de_at)  |
|Austria  |English  |	[https://documents.myafterpay.com/privacy-statement/en_at](https://documents.myafterpay.com/privacy-statement/en_at)  |
||||
|Belgium  |Dutch  |[https://documents.myafterpay.com/privacy-statement/nl_be](https://documents.myafterpay.com/privacy-statement/nl_be)  |
|Belgium  |French  |[https://documents.myafterpay.com/privacy-statement/fr_be](https://documents.myafterpay.com/privacy-statement/fr_be)  |
|Belgium  |English  |[https://documents.myafterpay.com/privacy-statement/en_be](https://documents.myafterpay.com/privacy-statement/en_be)  |
||||
|Switzerland  |German  |[https://documents.myafterpay.com/privacy-statement/de_ch](https://documents.myafterpay.com/privacy-statement/de_ch)  |
|Switzerland  |French  |[https://documents.myafterpay.com/privacy-statement/fr_ch](https://documents.myafterpay.com/privacy-statement/fr_ch)  |
|Switzerland  |Italian  |[https://documents.myafterpay.com/privacy-statement/it_ch](https://documents.myafterpay.com/privacy-statement/it_ch)  |
|Switzerland  |English  |	[https://documents.myafterpay.com/privacy-statement/en_ch](https://documents.myafterpay.com/privacy-statement/en_ch)  |


Buy Now - Pay Later

#Riverty's Payment Methods 

More shoppers than ever before shop on their mobile devices, and making the checkout experience as easy as possible continues to be a top priority. Experience first, Pay-Later services facilitate just that and allow shoppers to separate the checkout from the execution of the actual payment.

Riverty gives shoppers the freedom to pay whenever and however they find it most convenient. Shoppers who choose to pay with one of Riverty’s invoice payment services are subject to predefined payment terms. The full purchase amount is to be paid on the invoice due date. The payment due date is based on the dispatch date of the goods, not the purchase date.

Riverty's payment options and features are available in nine markets in Europe. The availability of payment features as well as part payment and direct debit payment services vary per country. 

## Invoice
Consumers pay after receiving their order, with a payment term of 14 or 30 days. Increases conversion rates and average order value. This option required no minimum basket value and is therefore the most versatile payment option. 

## Campaign Invoice

This is an invoice service with extended payment term, either fixed (such as: 15. January) or floating (such as: in 60 days). 

It is mostly set up for merchants and ideal for periods of increased consumption. Riverty offers standard campaigns, depending on the season. Merchants are also able to set up specific campaigns for example for Easter, Black Friday or Christmas through separate agreements. Can be offered to consumers free of charge or against a surcharge. This helps consumers to relate to campaigns of the merchant much better and increases conversion up to **18%**.

Campaign invoice is configured for a specific use case and will also show as such in the checkout to make the most out of the extended payment term. For example: ‘Shop now, pay before Easter’, ‘Pay when it gets hot’ or ‘Shop now, pay in January.’ 

For example, Christmas campaign A would be displayed at checkout as “Buy now, pay after Christmas” and payment is due by January 31, regardless of the actual purchase date as below:

![christmas_campaign_A.PNG](/uploads/christmas_campaign_A_711167c9c8.PNG)

In contrast, Christmas campaign B would be displayed at checkout as “Buy now, pay in 30 days” and payment is due within 30 days from dispatch, as shown below:

![christmas_campaign_B.PNG](/uploads/christmas_campaign_B_4d836bcb62.PNG)

## Consolidated Invoice

Provides your customers the ability to pay several invoices in one go with collected purchases over a specific timeframe. This reduces the consumer's effort, increasing the frequency of purchases and therefore your revenue.  Positively impacts the average order value, increases frequency of purchases, reduced consumer effort, therefore increased revenue.
![consolidated_invoice_new.png](/uploads/consolidated_invoice_new_419794e32b.png)

## Fixed Instalments

Riverty offers fixed instalment plans with predefined maturities of 3, 6, 12, or 24months. The Payment API determines which of these instalment plans can be offered. The monthly amount to be paid in a fixed instalment plan is the same during the entire plan. Unlock new customer segments by enabling them to purchase higher value goods, boosting conversion rates and revenue

![fixed_instalments.PNG](/uploads/fixed_instalments_62ef6afd15.PNG)

## Direct Debit

This payment solution is a trusted payment option for consumers that makes them feel safe to proceed to checkout, particularly with recurring payments. With Direct Debit, we run risks so you can relax. It increases conversion rates and customer retention through one-click checkout.

## Flex Payment (Account) (Nordics only)

Merchants can provide shoppers with a more flexible payment option at checkout by allowing them to control the amount they are willing to pay per month, which means there is no set maturity. However, shoppers are obliged to pay a monthly minimum as defined by Riverty. Shoppers can alter the amount they are willing to pay every month in Riverty’s customer portal. Additional orders can be added at any time as long as the amount does not exceed the credit limit set by Riverty.

To use the Flex payment options, shoppers must sign a credit agreement within 14 days after receiving the first invoice, and shoppers in Sweden or Norway must also sign KALP.

The account notice is sent on country-specific dates (e.g. the 18th of the month in Sweden) and has payment terms of 12 days like the fixed instalments.

![flex_payment.PNG](/uploads/flex_payment_0e518a6c12.PNG)

## Pay in 3 (Netherlands only)
Pay in 3 is an interest-free, 90 day split payment product payment checkout option, which charges customers at the end of each 30 day cycle. Riverty’s Pay in 3 product allows customers to spread costs out over time, while also allowing merchants to sell more high-value items. This improves customer cash flow and budgeting creates a direct positive impact on merchant revenue and profits.

What sets Riverty’s Pay in 3 product apart from the competition? In contrast to other 90-day products on the market, Pay in 3 by Riverty charges the customer at the end of each 30 day cycle, not the beginning. This encourages customer purchases by enabling a 30 day try-out period before the first payment is due. The second and third payments are due within 60 and 90 days respectively. Pay in 3 is available in both the Riverty App and the MyRiverty Portal. 

In the Netherlands, consumers can pay for installments from their bank via iDEAL using both the Riverty App and the MyRiverty portal.

![Pay in 3.jpg](/uploads/Pay_in_3_88220a3bf5.jpg)

Our Payment Methods

# Customer Experience

Riverty supports consumers in purchasing the items they desire by providing them with the freedom to pay whenever and however they find it most convenient. This is achieved by separating the purchase from the payment. Consequently, Riverty distinguishes between the checkout and the post-purchase experience.

In order to support the handling of the payment methods selected in checkout by the consumer we have multiple ways for the consumer to interact with us. We offer two main digital touchpoints: MyRiverty.com and the Riverty app where consumers can manage their invoices and have a n overview on all orders. 


## Checkout

After shoppers add items to their shopping basket in the webshop, they proceed to checkout to complete the purchase. Checkout can be designed in various ways. It typically contains the following information blocks that are relevant for payment:

- Shopper’s personal information
- Invoice and delivery address
- Payment method selection
- Payment confirmation.

![customer_journey_checkout.PNG](/uploads/customer_journey_checkout_e28fdd5d10.PNG)

In order to provide shoppers with an easy checkout experience, it is important to minimize the amount of data they need to enter. Riverty, therefore, provides several look-up services as well as an address validation service. After having entered the required data, shoppers then proceed to the payment method selection.

Riverty offers several different payment options that can be displayed in the payment page. After having selected a payment method, shoppers receive either a payment confirmation or a message that the payment option has been declined. A declined message always redirects the shopper back to the payment method selection page. To illustrate a generic checkout, see below.















## Post-purchase

Shoppers’ post-purchase experience starts after they have completed the checkout process. This experience consists of two primary interfaces: invoice communication (email/text messages) and Riverty’s customer portal, “MyRiverty”. Shoppers can experience a merchant-branded journey throughout these touch-points. Brand hero images and product images strengthen a merchant’s brand communication and campaign messaging.

The invoice communication is triggered once the merchant dispatches the goods. This communication is normally synchronized with the ‘capture’ API request.

### Direct to consumer features
![customerII.jpg](/uploads/customer_II_b120d73983.jpg)





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